Privacy Policy

At Dr. Sonam Tyagi, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit this website, contact the practice, request an appointment, or use our related services.

This policy is intended to provide clear information about our data practices. Your personal information may be handled in accordance with applicable laws and regulations governing privacy, healthcare, and digital personal data in India.

By using this website or voluntarily providing your personal information, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek consent in an appropriate manner.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Request or schedule a consultation
• Submit a contact or enquiry form
• Contact the clinic by phone, email, or messaging service
• Provide information during a consultation
• Submit documents or medical information for clinical purposes
• Request follow-up communication
• Provide feedback about your experience

Depending on the interaction, this may include:

• Full name
• Age or date of birth
• Gender, where relevant to care
• Phone number
• Email address
• Residential or correspondence address
• Appointment and communication preferences

Health & Medical Information

When you seek medical or surgical care, information relevant to your treatment may be collected as part of your clinical record, such as:

• Medical and surgical history
• Current symptoms and health concerns
• Previous procedures or hospitalizations
• Current medications and known allergies
• Relevant diagnostic reports and investigations
• Imaging, photographs, or other clinical records where appropriate
• Clinical assessments, treatment plans, and follow-up records

Medical information is collected only where reasonably necessary for clinical care, administration, communication, or other legitimate healthcare purposes.

Automatically Collected Website Information

When you visit our website, certain technical information may be collected automatically depending on the website configuration and services in use, including:

• IP address
• Browser and device information
• Operating system
• Pages visited and interaction information
• Approximate access times and session information
• Referring or exit pages
• Technical logs used for security and troubleshooting

2. How We Use Your Information

Information may be used for purposes including:

• Responding to enquiries and consultation requests
• Scheduling, confirming, and managing appointments
• Providing medical and surgical care
• Maintaining appropriate clinical and administrative records
• Communicating treatment, follow-up, and appointment information
• Coordinating care with relevant healthcare professionals where appropriate
• Processing applicable payments and administrative requirements
• Improving website functionality, security, and performance
• Preventing misuse, fraud, unauthorized access, or security incidents
• Complying with applicable legal, regulatory, and professional obligations

Marketing or promotional communication, where used, will be handled in accordance with applicable law and appropriate consent or preference mechanisms.

3. Consent & Lawful Processing

4. Information Sharing & Disclosure

We do not sell personal information for monetary consideration. Information may be shared where reasonably necessary for healthcare, administration, service delivery, security, or legal purposes.

5. Medical Confidentiality

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

• Access controls and role-based access where appropriate
• Reasonable technical and organizational safeguards
• Secure handling of information used for clinical and administrative purposes
• Security updates and monitoring appropriate to the systems in use
• Confidentiality obligations for personnel and relevant service providers

No internet transmission, electronic storage system, or communication platform can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, absolute security cannot be guaranteed.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies depending on the features, analytics tools, security systems, and third-party services implemented on the website.

These technologies may be used to:

• Enable essential website functionality
• Maintain security and prevent misuse
• Remember certain preferences
• Understand website usage and performance
• Improve website functionality and user experience

Where applicable, cookie controls may be available through your browser or through website privacy settings. Blocking certain cookies may affect some website functionality.

8. Your Privacy Rights

Depending on the applicable law and circumstances, you may have rights relating to your personal information, including rights to:

• Request access to certain personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where applicable and legally permitted
• Withdraw consent where processing is based on consent
• Exercise applicable grievance or complaint mechanisms
• Request information about the processing of your personal data where required by applicable law

These rights may be subject to legal, clinical, contractual, security, or record-retention requirements. We may need to verify your identity before responding to certain requests.

9. Data Retention

We retain personal and medical information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, regulatory, professional, clinical, accounting, security, and administrative requirements.

Different categories of information may have different retention periods. Clinical records may need to be retained for periods required by applicable healthcare or professional requirements.

When information is no longer required and there is no legal or legitimate reason to retain it, appropriate deletion, anonymization, or disposal measures may be used.

10. Children & Minors

Medical care may be provided to minors where appropriate. Information relating to a minor may be collected or processed through a parent, legal guardian, or other authorized person, subject to applicable healthcare and data-protection requirements.

We do not intentionally request unnecessary personal information from minors through general website forms.

11. Third-Party Links & Services

Our website may contain links, integrations, embedded content, maps, communication tools, social-media links, booking services, or other resources operated by third parties.

Those third parties may process information according to their own privacy policies and terms. We encourage you to review the privacy practices of external services before providing them with personal information.

12. Phone, Email & Messaging

13. Security Incidents

In the event of a data-security incident, we may take reasonable steps to investigate, contain, mitigate, and remediate the incident and make any disclosures or notifications required by applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, operational practices, or applicable legal and regulatory requirements.

When changes are made, the revised policy will be published on this page along with an updated revision date.

15. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact the practice: